Frequently asked questions

It describes collection efficiency for common debris found at the site; it is not a percentage of floor area. The answer set therefore does not tie the figure to a test area.

It is the maximum under specified conditions. The confirmed site range is about 700–1,500 m²/h and falls further in crowded areas or sites with many narrow aisles.

550 mm is the scrubbing width. With both side brushes extended, the sweeping width is 848 mm. Use both values when comparing doorway access and cleaning coverage.

The down pressure is adjustable up to 25 kg. The current answer set does not provide separate automatic pressure values for tile, epoxy or concrete floors.

The front roller is V-shaped and the rear roller W-shaped. They do not have separate water or vacuum circuits. Debris is lifted and thrown into the dustbin ahead of the front roller while the machine continues scrubbing.

The range covers sweeping, vacuuming, wet mopping and scrubbing. For standard scrubbing, the nominal straight-line maximum is 700 m²/h; real output falls with floor type, soiling, obstacles and detours.

370 mm is the effective scrubbing width. With both side brushes, sweeping coverage is 510 mm. The body width without side brushes is also 510 mm.

60 dB(A) applies to quiet wet mopping, not to maximum power. Standard mode is specified at 65 dB(A); suction and high-power modes are louder but do not have separate published values.

Short-pile carpet and carpet mats are supported. Long-pile carpet is outside the intended use because it can become tangled, and the manual advises against it.

A 3,000 m² epoxy workshop and a 3,000 m² marble lobby need different machines. Start with the cleanable area and the floor, then the cleaning window and the soiling. A single mid-size machine often covers a mixed site; large floors are usually split by zone.

One-way passage is 900 mm, a right-angle turn requires 1,200 mm, and the turning radius in scrubbing mode is 1,720 mm. Check all three against the actual route, not only the doorway.

No. 15 mm is the travel-state limit and the machine does not clean while crossing. Higher thresholds should be given a concrete or rubber ramp.

A straight one-way passage needs 650 mm. Automatic turning needs about 700 mm, which includes the space required for the body to rotate.

520 mm is the length in the direction of travel. The body is 510 mm wide without side brushes, and the sweeping coverage with both brushes is 500 mm, which stays within the body width.

25 mm is the vertical travel-state limit. The roller lifts and water stops while crossing, then the saved cleaning mode resumes without a manual reset.

C5 uses a 24 V 80 Ah LiFePO4 battery with BMS. The stated life is two years or 2,000 full cycles, after which about 80% of initial capacity remains.

Automatic charging at the station takes about 1.5 h and is rated at 1,800 W. Manual charging is 1,200 W with a 1,500 W peak.

3 h is the measured scrubbing runtime and the shorter of the battery and clean-water constraints. Dust mopping runs 8 h with the roller brush running and 10 h without it.

The robot has two 45 L tanks: 45 L clean water and 45 L wastewater. The combined 90 L capacity should not be described as 90 L of clean water.

The dustbin holds 1.8 L and the filter basket 2.5 L. The dustbin is physically separated from the clean-water tank, and filtered debris is separated from wastewater.

The battery is rated at 22.4 V with 380.8 Wh total energy and uses LiFePO4 chemistry. BMS functions include SOC monitoring, balancing and overcharge, over-discharge and temperature protection.

Charging from 15% to 100% takes about 2 h at room temperature, with a charging power of 483 W. Opportunity charging during breaks is supported without harming the battery.

4 h is battery runtime. In standard scrubbing, the 4 L clean-water tank lasts about 2 h, so water is normally the first constraint; after refilling, work continues within the 4 h battery window.

The 3.5 L wastewater tank includes a full-level sensor and physical anti-overflow arrangement. The 0.5 L difference is reserved air and safety volume; a full tank triggers an automatic return to the station.

The standard sequence is spray, rinse and drain. Rinse time is adjustable to site soiling and one cycle uses no more than 10 L. Disinfectant or deodorant can be added manually.

Automatic switching is the default. A single mode can also be locked in a task or zone. A sweep-then-scrub sequence is set up as two scheduled tasks, while a normal pass can combine sweeping, vacuuming and wet cleaning.

Both are optional station functions. The station dustbin holds 10 L and is emptied manually; the robot body dustbin holds 1.1 L. Mop drying can be switched on or off in the platform, and its power, duration and noise are not published.

Both. Machines run quietly enough for occupied buildings, and they slow, stop or route around people and obstacles rather than relying on the area being cleared. A blocked aisle becomes a detour.

The missed-area threshold is configurable and must be at least 0.3 m². A post-task touch-up cleans only the missed area and orders multiple areas by path efficiency; continuous real-time touch-up is not offered.

C5 uses one 2D LiDAR with 300° scanning and a maximum range of 50 m, four RGBD sensors and one top-view fisheye camera. The planned upgrade is a 3D multi-line LiDAR.

Local replanning is generally no more than 50 ms, depending on settings and site conditions. Semantic recognition covers dozens of common objects such as people, luggage, carts, tables, chairs and potted plants.

The iOS/Android app has separate cleaning-staff and delivery/operations roles. Cleaning staff get local settings, task reports and alarms; operations get live location, remote control, map management and data reports. Device and function permissions can be assigned by role.

C2P uses one 360° 2D LiDAR with 30 m range, one RGBD camera, a line-laser sensor for close low obstacles, ultrasonic sensors for glass and transparent objects, plus collision and cliff sensors. One mapping run can cover about 15,000 m².

Robot Link supports iOS and Android with live monitoring, remote control, scheduling, map management and data reports by role. Task reports include planned and actual area, coverage and completion rate, water use, alarms and the route trace.

Usually not. A site survey checks aisle widths, floor transitions, lift and access-control arrangements and where a docking station can stand with water and power. Anything that does need adjusting is listed in the proposal before you commit.

Mapping and commissioning are done by your own team after training, and a single floor is typically running after that session. Multi-floor sites take longer only where lift or access-control integration is in scope.

The cleaning team: daily checks and consumable changes, which the training covers. Everything beyond that starts with remote diagnosis. The cloud platform reports faults before anyone travels, and spare parts are held locally.

The fault is reported to the platform, and the team takes the area over manually. The robot works alongside the crew; it does not replace a shift. Remote diagnosis locates the fault before a visit is booked; on-site response and spares follow the contract.

The station measures 525 × 550 × 1,025 mm and weighs 38 kg. It needs a fixed installation with access to power, water and drainage, and works best near the inlet and floor drain. One station can support multiple robots, but one to two C5 units per station is recommended.

OTA is supported. A partner can push updates automatically through the deployment software during idle time, or a person can confirm an update through the cloud platform. The robot must be online with a stable connection. OTA is free, usually every two to three months, subject to the release schedule.

The station requires a grounded 220 V~/50 Hz socket, water inlet at 0–0.7 MPa with the supplied pressure reducer and filter, a nearby drain and stable Wi-Fi. Leave about 2 × 1.5 m in front for docking and avoid direct sunlight and damp areas.

The cart holds 30 L clean water and 40 L wastewater and measures 600 × 300 × 830 mm at about 14.8 kg. The station can draw water from and drain into the cart, but refilling and emptying remain manual. For one to two shifts per day, service is typically weekly.

The current answer set confirms CE, FCC, cTUVus, KC and RCM for C5. Market-specific documents should still be issued with the delivered configuration.

The answer set confirms CB and CE for C2P, with the machine designed to EN 60335-2-72 and EN IEC 63327, and confirms ISO 9001 for the quality system. cTUVus, KC, whole-machine PSE and NSF are not currently held; no separate ISO 13849 PL d report is available.